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Louisville’s leading wellness center wins back 10+ hours a week
Milestone Wellness Center, a 70,000 sq. ft. Louisville fitness hub with 150+ weekly classes, was running on outdated paper-based subbing systems. Coverage gaps and wasted admin time threatened their reputation. By adopting NetGym, COO Lisa Groft reduced sub management from 10–20 hours a week to just 1–2, empowered her instructors, and gained the operational confidence to scale programming without chaos.
Business overview
- Business type:
- Large Wellness Center
- Modalities:
- Yoga, Dance, Strength Training, Cycling, Pilates, Tai Chi, Barre, Kickboxing, etc.
- Location:
- 1 (Louisville, KY)
- Number of employees:
- 40 instructors
- Years in business:
- 25
- Scheduling system:
- Club Automation
More about the business
Milestone Wellness Center, part of Baptist Health, is a leading fitness and wellness facility in Louisville, Kentucky. Operating out of a single 70,000 square foot location, Milestone offers over 150 weekly group fitness classes spanning formats like yoga, dance, and strength training. Known for its high member engagement and seasoned instructors, the center prides itself on quality programming and community health.
The challenge before NetGym
Even with a strong brand presence and decades of success, Milestone’s internal systems hadn’t kept pace with its operational needs, especially around subbing.
Archaic processes
Sub requests were tracked with a paper binder; emails or texts weren’t accepted.
Admin time drain
COO Lisa Groft spent 10+ hours a week chasing coverage. The former Group X director? Up to 20.
Coverage gaps
Missed classes due to forgotten subs risked member trust.
Brand reputation risk
Reliability slipped, threatening Milestone’s professional edge.
No visibility
With 40 instructors and 150+ classes weekly, oversight was impossible without a centralized system.
It was embarrassing to cancel classes. We couldn’t keep asking members to trust us when our systems weren’t reliable.
Lisa Groft
COO, Milestone Wellness Center
Why Lisa chose NetGym
Once Lisa saw NetGym in action, the decision was clear. Even without direct integration with Club Automation, NetGym replaced chaos with clarity, saving her hours every week.
01Centralized sub management
Requests handled seamlessly in the app.
02Automated notifications
Reminders reduced last-minute no-shows.
03Effortless training
Instructors onboarded with videos and intuitive design.
04Vacation-proof operations
With backups and mobile access, Lisa can step away with confidence.
05Flexible for all tech levels
Even tech-resistant instructors were included without disruption.
Results that matter
10+ hours saved weekly
Requests handled seamlessly in the app.
Reliable coverage
Automated reminders eliminated no-shows
Empowered staff
Instructors embraced the simplicity.
Operational continuity
Leadership can step away without fear of chaos.
Easy implementation
No formal training required.
The bigger impact
For Lisa and her team, NetGym wasn’t just about saving hours on scheduling, it transformed the way Milestone delivered on its promise to members. With reliable coverage, streamlined processes, and the freedom to step away without worry, she gained the confidence and professionalism her role demanded in such a high-volume operation. What used to be a weekly scramble is now a smooth, scalable system that protects Milestone’s reputation and strengthens its community.
It was embarrassing to cancel classes. We couldn’t keep asking members to trust us when our systems weren’t reliable.
Lisa Groft
COO, Milestone Wellness Center
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