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A client experience you can count on starting with your team

Mint Maui Built More Reliable Staff Operations Across Two Studios—So Clients Never Feel the Chaos Behind the Scenes

Average Sub Acceptance
1 Day
Saved Weekly
4-7 Hours
Confidence in Team Accountability
10/10
A Mint Maui client working out on a Lagree machine outdoors among palm trees

Studio overview

Business type:
Independent Studio
Modalities:
Lagree, VersaClimber
Locations:
Wailea & Paia, Maui, Hawaii
Instructors:
~50
Years in business:
Wailea: 7 years | Paia: 5 years
Scheduling system:
Mariana Tek
Visit their website

Mint Maui is a two-location fitness studio offering high-intensity, low-impact Lagree Megaformer and VersaClimber workouts in Wailea and Paia, Maui. For more than seven years, the business has built a fitness community around challenging workouts and a consistent studio experience.

As Mint Maui expanded from one location to two, that experience became more complex to deliver behind the scenes. The team grew to 50 staff members spanning Lagree instructors, VersaClimber instructors, combo class instructors, front desk, and studio cleaning roles. Keeping everyone aligned, every class covered, and each location running consistently required a more reliable way to manage the people behind the client experience.

With NetGym, Mint Maui has built that operational foundation—giving its team one place for communication, coverage, scheduling, and studio resources while giving leadership greater confidence that clients will get the experience they expect every time they walk through the door!

The challenge before NetGym

Mint Maui had grown beyond the systems that worked for a smaller operation. Group texts, email threads, and WhatsApp were now supporting two locations, multiple workout modalities, front desk shifts, and a growing team—and the cracks could ultimately reach the client.

As we expanded to multiple locations, added the VersaClimber method, front desk shifts, and more instructors, we realized we had simply outgrown our previous system.

Mint Maui

Jessica Reedy

Mint Maui Lagree & VersaClimber

Why Jessica chose NetGym

Mint Maui needed a more organized way to support a team growing in both size and complexity across two locations. Having one place for communication, coverage, and staff resources was becoming increasingly important.

NetGym brought that day-to-day staff coordination into one system, with an easy mobile experience for instructors and greater visibility for leadership. The team was comfortable using it within 1–2 weeks.

  1. 01Automated subbing

    One clear process for coverage, with sub requests accepted in an average of just one day.

  2. 02One communication hub

    Team communication moved out of scattered texts, emails, and WhatsApp and into one central hub.

  3. 03Staff resources in one place

    Protocols and resources are easy for staff to find and access.

  4. 04Accountability across the team

    Clearer visibility into coverage and resources helped instructor accountability increase from 7/10 to 10/10.

  5. 05One system across multiple staff roles

    Instructors, front desk, and studio cleaning teams can all be coordinated within the same platform.

Results that matter

  • 10/10 coverage confidence

    Up from 7/10, with greater confidence that every class will be covered.

  • 10/10 team accountability

    Staff have greater clarity on what needs to be done, when, and how to follow studio processes.

  • 50% increase in communication clarity

    Improved from 6/10 to 9/10 with communication centralized in one place.

  • 4–7 hours saved weekly

    Less time spent managing staff operations.

  • 1-day average sub acceptance

    Coverage requests are accepted in an average of just one day.

The bigger impact: operational reliability clients can feel

The biggest change at Mint Maui isn’t simply that subbing is easier or communication is more organized. It’s that the operational chaos behind a fitness studio is far less likely to become the client’s problem.

Before NetGym, a missed handoff could result in one of the worst calls a studio owner can receive: an early-morning client saying they’re standing at the studio and no instructor is there.

Today, Mint Maui has 10/10 confidence in coverage and 10/10 instructor accountability. Its team has one place for communication, protocols, resources, and scheduling. And as the business continues operating across two locations, multiple modalities, and a variety of staff roles, Jessica has a system designed to keep that complexity behind the scenes, where it belongs.

Because for clients, a great studio experience isn’t about knowing how smoothly staff operations run. It’s about never having to think about them at all.

A Mint Maui client climbing a VersaClimber in a tropical garden

NetGym has really improved our client experience by helping us make sure every class is covered and instructors are where they need to be and know what they need to do. We no longer have those stressful early morning calls from clients saying they’re at the studio and no instructor is there.

Mint Maui

Jessica Reedy

Mint Maui Lagree & VersaClimber

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