Beyond subbing: one platform for every department
20–30 min saved on every sub request
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70 locations, zero chaos EōS Fitness reclaims time and transforms operations
With more than 70 gyms and plans to scale past 200, EōS Fitness faced a universal industry headache magnified by size: instructor subbing. Outdated lists, endless text chains, and burned-out managers left operations stretched thin. By adopting NetGym, Executive VP of Group Fitness Joella Hopkins eliminated subbing chaos, freed her leaders to focus on members and instructors, and built the infrastructure to expand confidently.
Studio overview
- Business type:
- Large Health Club Chain
- Modalities:
- Large Health Club Chain
- Location:
- 70+ (200+ in development)
- Years in business:
- Nearly 40 years
- Instructors/Staff:
- Thousands across GFIT department
- Scheduling system:
- Custom
More about EōS Fitness
EōS Fitness is a high-value, affordable gym chain known for its expansive footprint and robust group fitness programming. With strong community focus and operational excellence at its core, EōS delivers a wide range of classes across its gyms.
The challenge before NetGym
Scaling group fitness across 70+ gyms exposed the limits of outdated processes.
Endless sub drama
After 30+ years in fitness leadership, Joella still called subbing the biggest pain point in the industry.
Outdated staff lists
Teams relied on stale contact lists and text chains, often including people who no longer worked at EōS.
Manual chaos
Managers spent hours each week tracking subs, confirming coverage, and cleaning up last-minute no-shows.
Manager burnout
Leaders were chained to their screens instead of being present on the gym floor with members and instructors.
No scalable process
With 200 gyms in the pipeline, EōS needed infrastructure designed for growth, not patchwork fixes.
What was the best decision I ever made in group fitness leadership? NetGym. Our managers now spend time where it matters: with members and instructors. Best ROI you’ll ever make.
Joella Hopkins
Executive VP of Group Fitness, EōS Fitness
Why Joella chose NetGym
Joella needed a solution that could eliminate subbing drama, modernize communication, and scale with aggressive growth plans. NetGym became the standard across the GFIT department.
01Instructor-owned subbing
Instructors now manage their own requests directly in NetGym.
02Elimination of legacy lists
Outdated email chains and contact lists are gone for good.
03Manager freedom
Leaders reclaimed hours weekly to reinvest in coaching and community.
04Scalable infrastructure
A system designed to support hundreds of gyms, not just dozens.
05Trusted partnership
Ongoing collaboration with NetGym leadership ensures feedback fuels innovation.
Results that matter
Subbing chaos eliminated
Requests are now tracked and visible in one system, ending years of headaches.
Time recovered for managers
Leaders spend more time with instructors and members, not behind screens.
Confident expansion
With reliable infrastructure, EōS is prepared to scale from 70 gyms to 200+
Communication modernized
Outdated lists and invisible email chains replaced with one clear hub.
The bigger impact
For Joella and her GFIT team, NetGym didn’t just solve subbing — it elevated leadership capacity across one of the industry’s fastest-growing chains. Freed from the daily grind of managing coverage, managers now lead from the front, instructors feel supported, and the brand is positioned to expand nationwide with confidence.
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