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Inside Club Pilates – Hammett Fitness Group's transformation from text threads to total coverage confidence
With nine thriving studios across California and two more on the way, Club Pilates franchisee Evelyn Alcala needed a better way to manage communication, subbing, and coverage across dozens of instructors. Group texts and spreadsheets couldn’t keep up with growth, leading to missed updates and last-minute scrambles. After adopting NetGym, Evelyn’s team achieved total clarity, consistent coverage, and 100% confidence in class reliability.
- Saved weekly per manager through automated subbing
- 1-3 Hours
- Coverage confidence with a reliability score jumping from 5/10 to 10/10
- 100%
- in instructor accountability, increasing from 5/10 to 10/10
- 2x Increase
Studio overview
- Business type:
- Multi-Location Franchisee
- Modalities:
- Pilates
- Locations:
- 9 Across Northern & Southern California
- Years in business:
- 10+ (varied by location)
- Instructors/Staff:
- 50+
- Scheduling system:
- ClubReady
More about Club Pilates - Hammett Fitness Group
Evelyn Alcala operates nine Club Pilates studios across Southern and Northern California, with two additional locations slated to open by spring 2026. Her studios serve thousands of members weekly, offering results-driven Pilates in clean, professional, and welcoming environments.
The challenge before NetGym
Before implementing NetGym, Evelyn’s growing network was held together by manual systems that couldn’t scale with her team.
Message overload and chaos
Staff communication lived across group texts, email threads, and WhatsApp, creating confusion and wasted time.
Coverage gaps and confusion
Managers often lacked visibility into who was covering classes, leading to last-minute scrambles and occasional missed updates in ClubReady.
Member experience risk
When ClubReady updates didn’t go through, members were caught off guard by instructor changes, sometimes resulting in frustration or cancellations.
As we grew bigger, things started to slip through the cracks which caused last minute frantic coverage. It caused managers a lot of stress and created upset members.
With NetGym we now have clarity, reliability and streamlined communication with all instructors! It’s our one stop shop for all staff communications and updates, from scheduling and announcements.
Evelyn Alcala
Multi-Location Owner, Club Pilates
Why Evelyn chose NetGym
As her studio count expanded, Evelyn needed a system that matched her growth. NetGym stood out for its visibility, accountability, and mobile-friendly interface that instructors adopted quickly.
01Centralized communication hub
All announcements, sub requests, and updates now live in one place.
02Subbing automation
Managers post and approve coverage changes without manual follow-up or uncertainty.
03Mobile-friendly for instructors
Easy access ensures accountability and immediate response times.
04Visibility & accountability tools
Studio managers can instantly see coverage status across all studios and identify which instructors consistently step up or miss assignments.
Results that matter
Confidence in communication clarity
Evelyn's confidence in communication clarity across her team went from a 4/10 to 10/10.
Doubled confidence in coverage reliability
Before NetGym: 5/10 → After: 10/10. Every class covered, every time.
Complete instructor accountability
Accountability scores improved from 5/10 to 10/10.
1–3 hours saved weekly/manager
Time spent on subbing and communication was cut in half.
Improved member experience
ClubReady integrations now keep members informed of instructor changes in real time, reducing confusion and complaints.
Life after NetGym
With NetGym in place, Evelyn’s studios operate with the consistency and professionalism of a much larger brand. Managers no longer chase subs or juggle multiple message threads. Instructors feel supported and informed. Members experience dependable, transparent class schedules, all of which drive retention and brand trust across every location.
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