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High Ride Cycle ends no-shows
High Ride Cycle built its reputation on energy, inclusivity, and consistent member experiences across its three Denver studios. But behind the scenes, managing instructor subs through Facebook threads and spreadsheets caused constant stress and missed classes. By switching to NetGym, the team now runs seamlessly, no more no-shows, no more last-minute scrambles, and a lot more peace of mind for everyone.
Studio overview
- Business type:
- Growing Multi-Location
- Modalities:
- Indoor Cycling
- Locations:
- 3 Across the Denver metro area
- Years in business:
- 7
- Instructors/Staff:
- 30+
- Scheduling system:
- Mariana Tek
More about High Ride Cycle
High Ride Cycle is a rhythm-based indoor cycling brand co-founded by Megan and Scott Hansen. With three thriving studios in the Denver metro area, High Ride has built a loyal community through powerful playlists, inclusive culture, and consistent class experiences.
The challenge before NetGym
When High Ride began looking for a new staff solution, they were running two studios and looking to open more which meant more classes, more instructors, and more moving parts and their current tools couldn’t keep up.
Manual chaos
Sub requests lived in Facebook groups and Excel tabs, leaving plenty of room for human error and disorganization.
No reminder system
Without automated notifications, instructors sometimes forgot they were subbing, causing last-minute coverage panics.
Uneven workload
A few reliable instructors often shouldered most of the subbing load, while others were underutilized.
Leadership burnout
When a class went uncovered, co-founder Megan often had to drop everything to teach herself.
Scattered communication
Front desk staff, instructors, and managers all used different channels—creating confusion and unnecessary follow-ups.
We haven’t had any no-shows since switching to NetGym. The reminders and calendar integrations have been game changers.
Megan Hansen
Co-Founder, High Ride Cycle
Why High Ride Cycle chose NetGym
After testing NetGym, Megan and her team knew it was exactly what they needed, something simple, affordable, and built for busy studios that value consistency and community.
01Unified sub management
Every instructor and staff member now handles sub requests in one central platform—no more Facebook chaos.
02Leadership visibility and control
Megan can easily review and approve requests, keeping sub coverage balanced and fair.
03Automated reminders
24-hour alerts ensure instructors never forget a class, eliminating no-shows.
04Calendar integration
Accepted sub assignments automatically sync to instructors’ calendars, making the process clear, simple, and reliable.
05Effortless rollout
Setup took minutes, and the team adopted it immediately without formal training.
Results that matter
Zero no-shows
Since implementing NetGym, every class has run as scheduled.
Hours back each week
Managing subs now takes minutes instead of hours.
Fair coverage balance
Visibility helps distribute sub opportunities evenly.
Calmer managers, happier team
Everyone operates from the same clear system.
Trusted partnership
Regular check-ins with NetGym’s team ensure the platform evolves with High Ride’s needs.
Life after NetGym
Today, High Ride’s leadership spends less time chasing subs and more time growing their community. Consistent coverage has strengthened member trust and protected the brand’s reputation, every class, every time. With NetGym, the High Ride team has reclaimed their time, reduced stress, built a stronger foundation for long-term loyalty and opened a new location!
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