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How btone FITNESS Lakeview built a more self-sufficient studio

When every answer lives in a different text thread, email, or Google Drive folder, even a single location can feel disorganized. As btone FITNESS Lakeview grew and considered a 2nd location, owner Emily Curtis wanted a better way to support instructors, deliver a consistent member experience, and prepare for future growth without adding more complexity or reliance on her! NetGym became more than a subbing solution, it became the operational home for her entire team.

Saved weekly on subbing, communication, and answering operational questions
3-5 Hours
On communication clarity. Improved from 4/10 before implementing NetGym.
9/10 Rating
Coverage confidence with a reliability score jumping from 5/10 to 10/10
100%
A woman holding a small dog in front of the btone FITNESS logo wall, decorated with balloons

Studio overview

Business type:
Multi-Location Franchisee
Modalities:
Hybrid of Pilates-inspired movements & strength training
Locations:
Chicago, IL (1 studio, with 2nd opening soon)
Years in business:
2
Instructors/Staff:
10-25
Scheduling system:
Mariana Tek
Visit their website

The challenge before NetGym

Emily wasn’t looking for software simply to save time.

She wanted her instructors to feel confident, her members to receive consistent service, and her studio to operate smoothly without her having to answer every question.

We signed up for the subbing features, but in my opinion the Resource Hub has been the biggest game changer. Having one central location for information—like onboarding materials, routines for new instructors, videos on studio maintenance, and more—has been great.

I can rest knowing my team has the answers at their fingertips, and it makes the idea of hiring and future growth less daunting. I no longer have to go through Google Drive and share old docs with every new instructor.

EC

Emily Curtis

Owner, btone FITNESS Lakeview

Why Emily chose NetGym

Like many studio owners, Emily initially came to NetGym looking for better sub management. What she found was something much more valuable: one place where her entire team could communicate, learn, and operate consistently.

  1. 01One central resource hub

    Instead of searching through folders or resending documents, instructors have instant access to onboarding materials, teaching resources, studio procedures, and maintenance guides whenever they need them.

  2. 02Clear team communication

    The Communication Hub replaced scattered conversations with one reliable place for announcements and updates, helping everyone stay aligned.

  3. 03Reliable class coverage

    Sub requests are no longer managed through Google Docs and endless group texts, giving both instructors and management greater confidence that classes stay covered.

  4. 04Easier onboarding

    New instructors become productive faster because every resource they need already exists in one organized location.

  5. 05Better team ownership

    With information readily available, instructors are empowered to solve problems independently instead of relying on management for every answer.

Results that matter

  • Confidence in communication clarity

    Emily's confidence in communication clarity across her team went from a 4/10 to 9/10.

  • 100% confidence in coverage reliability

    Before NetGym: 5/10 → After: 10/10. Every class covered, every time.

  • Doubled instructor accountability

    Accountability scores improved from 4/10 to 8/10.

  • 3-5 hours saved weekly

    Time spent on subbing, communication, and answering operational questions was cut dramatically.

  • Future growth feels achievable

    Hiring new instructors—and now opening another studio—no longer feels overwhelming.

I’m in the process of training a few staff members to be more involved in management and admin work, and having the new features like Shift Management, Tasks, Training, and Time Tracking will be incredibly helpful.

I haven’t even been with NetGym for a full year, and I can tell it only gets even better from here!

EC

Emily Curtis

Owner, btone FITNESS Lakeview

Life after NetGym

Today, Emily is no longer the single source of answers for her team. Instead of fielding the same questions, resending documents, or tracking down information, her instructors have instant access to the resources they need to confidently support members and navigate day-to-day operations on their own. The result is a more connected, self-sufficient team that delivers a more consistent experience for every member.

As btone FITNESS Lakeview continues to grow, Emily is confident the systems she’s built today will support the studio tomorrow. She’s already training team members to take on more behind-the-scenes responsibilities and is looking forward to leveraging features like Shift Management, Tasks, Training, and Time Tracking as her operations evolve. Less than a year into using NetGym, she already sees it as a long-term partnership in building a stronger team, a more professional operation, and a studio that’s ready for whatever comes next.

A btone FITNESS class working out on machines in a teal studio

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