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Office Hours is a live training and troubleshooting session where we work through your questions and challenges in real time.
Bring whatever’s on your mind — quick “how do I…?” questions, setup help, a workflow you’re trying to streamline, or a feature you’d like to review.
October 7, 2026
July 8, 2026
Associated help articles: Using Time Off | Home Page Overview | Adding Shift Notes | Picking Up Open Shifts | Understanding Task Management
Everything shipped in Q2 comes back to one theme: taking work off the plates of owners, operators, and managers, and spreading ownership and accountability across the whole team. And most of it came directly from customer requests.
New integrations. Three went live: Club Automation, Hapana, and Xplor Exerp. A Kite integration is planned for later in the year, which would bring NetGym to ten integrations total.
Time Off. Staff request time off from their phone, managers get a clean view of who’s out, and NetGym flags conflicts with existing shifts and offers to kick off cover requests on the spot. Strong fit for front-desk coverage, not just instructor classes.
Home Page. A role-based dashboard that surfaces exactly what each person needs the moment they log in: coverage gaps, urgent sub needs, and today’s activity.
Shift Notes and Comments. Drop notes on any shift, @mention people, and loop in the right team members with shared visibility. Came directly from Q1 shift-management customers. Recurring shift notes are coming next.
Open Shifts. Staff pick up open shifts directly and managers keep full control of approvals. Key reminder: unassigned shifts only appear on the board once the schedule is published.
Task Management. List, board, and calendar views to run projects and operational work. Built to replace tools like Asana, Trello, and Monday.com and cut down on tool sprawl. Works two directions: managers assign tasks down to the team, and staff flag issues up to management (like maintenance requests).
Avery. An in-product AI support assistant, currently resolving around 82% of incoming tickets. Trained on NetGym’s own support conversations and help content, and improves the more customers use it. One-click escalation to a human is always available; typical human response is same-day, usually within two to four hours.
Training Courses. A lightweight learning system for courses, quizzes, lessons, and step-by-step onboarding. Currently in alpha with two customers; targeted to go live at the end of Q3. Actively recruiting beta testers.
Labor Compliance Alerts. Set daily and weekly hour limits by role and employee type, configured to your state’s rules, with real-time alerts before you approve a shift that would cross a threshold. Not legal advice; the rules are yours to set.
Separating Chat and Posts. Two distinct experiences: Chat as a fast, Slack-style space for real-time conversation, and Posts as a dedicated inbox for formal announcements with read receipts.
Customizable Subbing Tiers. Define your own coverage pools (permanent, part-time, on-call) with their own escalation windows, and control what “urgent” means for your studio rather than the system default of 24 hours.
Emergency Sub Workflow. Configure what counts as an emergency and what happens when one hits: approval type, who gets notified, and how fast.
Resource Hub revamp. New UI plus live docs, including the ability to connect a living Google Drive document rather than downloading and re-uploading. Part of the broader training and knowledge center.
New capabilities map to three plans: Core (class coverage and continuity, the classic NetGym use case), Flow (adds communication, resources, staff documentation and certifications; closest to the legacy Pro plan), and Elevate (full team operations: shift scheduling, time clock, e-signatures, tasks, LMS, and the newest features). Most new features live on Elevate. Legacy customers will migrate gradually, and many are already upgrading to Elevate as they expand NetGym across more departments.
Use the Help button in the left navigation (near your name at the bottom) to open the help center or start a conversation with Avery. For anything else, email help@netgym.com or reach your assigned CSM.
Follow @thenetgym on Instagram for product updates and Danny’s dad jokes.
Jess: Hello everyone, come on in. Bear with me while I keep admitting people as they arrive. We’ve got a great crew today for the summer, so happy to see so many faces in the middle of July.
Since this is a Zoom meeting, it’s two-way, so please drop into the chat your business and where in the world you’re calling in from, so you can meet your fellow NetGym customers and community.
Welcome to the Q2 Customer Product Showcase. To frame the hour: everything we shipped this quarter builds back to the theme on screen, more ownership and more accountability. Beyond building what you’re all asking for, this is our overarching goal, always working to take things off your plate as owners, operators, and managers, and to spread more ownership and accountability into the hands of your teams. That’s the thread running through this quarter’s features.
With that, let me hand it over to our fearless leader, Danny.
Danny: For customers who’ve signed up in the last 12 to 18 months, you’ve probably seen the on-demand demo or met with Alexa before deciding to move forward. For those who haven’t met me officially, I’m Danny Orlick, co-founder of NetGym with my wife, Danielle Orlick. We run NetGym and three kids now. Danielle is currently out on maternity leave with our third, who happens to be in this old family photo from about four years ago.
Thank you all for jumping on the NetGym train with us. For those who’ve known us since the early days, it was just Danielle and me; now we’re about 20 people. Half are on this slide, and the other half are behind their keyboards building everything you’ve been seeing over the past year.
A big welcome to two recent additions. Helen joined us from Mariana Tek to lead training and enablement, and Ryan is leading customer success. Some of you have already met Ryan on calls or in email, and some of you have already been training with Helen during onboarding.
Danny: First up, three new integrations.
We’ve added Club Automation, part of the Daxko brand, which is popular in the club management space for larger health clubs. For the boutique studios on this call, it likely won’t apply to you.
On the boutique front, we went live last week with Hapana, which works with thousands of boutique studios worldwide. One notable brand we’ve started working with there is Strong Pilates, and we’re in conversations with KX Pilates, who have big brands across Asia and Australia. So if you’re on Hapana or considering it, that connection is live.
Third is Xplor Exerp, which sits in the club and member management space for big-box gyms and multi-location clubs, think the Lifetime Fitness type of operation. One of our customers in Australia, Fitness Playground, runs everything from a training floor to Pilates and yoga on it.
We have another integration planned for the second half of the year with a system called Kite, formerly Indigo, which was acquired by Mindbody. They’ve built some innovative franchising technology, and since some of our customers are moving to Kite, we’ll build that integration when the time comes. That should get us to about ten integrations total. We aim to be Switzerland here and connect to what you’re already using.
Danny: First feature, Time Off. Staff can request time off right from the app on their phone, and managers get a clean view of who’s out and when. Here’s the part we love: when a request overlaps with shifts someone’s already on, NetGym flags it and offers to kick off the cover request right there.
Why we built it: time-off notes still lived in texts, Google Forms, and other tools. This brings the full scheduling picture into one place, with the accountability of knowing when someone said they’d be away instead of it slipping through an inbox. It’s a strong fit for the front-desk use case, and for any time-off policies you want to track beyond “I can’t teach my class.”
Danny: Next, a fan favorite, people have been asking Danielle and me for this since 2019. As NetGym gained more capabilities, the ask was for one dashboard that brings it all together.
Think of it as a role-based dashboard that greets each person with exactly what they need to act on the moment they log in. The web and mobile experiences differ a bit depending on your role. The whole idea is to surface coverage gaps, urgent sub needs, and what’s happening today, especially for customers using our shift management tools, all in one place based on your role. It’s an ongoing build, and we want to keep hearing what you’d like to see there.
Danny: Since we launched shift management in Q1, one of the big asks was notes and comments on the shifts themselves. Shift Notes are now live. You can drop a note on any shift, @mention people, and loop in the right team members, and anyone with access to that shift can see it.
This one came directly from you, our shift management customers from the Q4 beta and the Q1 launch. Whether it’s “don’t forget the promo at the studio today” or something your front-desk person needs to know, it’s now captured on the shift. Coming next: recurring shift notes and tasks that attach across a series.
Danny: Another update, Open Shifts. Staff can now pick up open shifts directly, and managers stay in full control. One key thing: you have to publish the schedule with those unassigned shifts. If unassigned shifts aren’t visible, it’s because the schedule hasn’t been published yet. Once published, they appear on the board and the team can pick them up, accept, or decline. This was heavily requested back in Q1, and we delivered.
Danny: Next, Task Management. This one’s flexible, use it however works for you. Think of it like the project and task trackers you’re used to, the Asanas and Trellos. In a few cases we’ve actually replaced how customers were using Monday.com. So if you’re on Monday, Asana, Trello, or Google Sheets, there’s a real opportunity to try this and consolidate, and we’d love to hear which capabilities you rely on elsewhere.
In short, it’s the standard list, board, and calendar views you’d expect. We prioritized this because we kept hearing that you’re spread across multiple systems, and one of our missions this year is to cut down the number of tools and the chaos across your team. We’re building it where the work already lives, on mobile and web, right inside NetGym.
There are two ways to use it. First, manager to team: assign tasks and processes for your team to complete and track, grouped into categories and projects. Some customers use it for marketing projects and promos, assigning tasks to everyone involved. Second, team to manager: I was on a call an hour ago with a customer about maintenance requests. Instead of splitting this into two separate features, staff can create tasks too. When I was teaching and something broke, I’d write it in a binder, snap a photo, and text the manager. Now staff can flag the issue directly in the task system, assign it to the manager or location, and you route it from there, with everything tracked. It all comes back to accountability and oversight.
Danny: Next, and I encourage everyone to interact with it, because the more you use it, the more we can analyze and improve it. It’s currently resolving about 82% of incoming tickets. It’s only as good as we train it, and we train it on how you converse with our support team.
We call her Avery. She’s our in-product AI support assistant, built so your team can get answers the moment they have a question instead of waiting on a reply. Our typical human response is two to four hours depending on severity, sometimes faster, sometimes next day for simpler things that are already in the help center.
We train Avery like a team member, so instead of hiring a 21st person, we’ve implemented the technology and connected it to NetGym, your account, and other systems it needs to look things up. And you always have a way to escalate to a human if you need one.
We still get basic questions like “how do I add a user,” and Avery can handle all of that. I’ve even jumped into conversations myself only to give the same answer Avery already gave, because the customer wanted to talk to a human. I was recently on a call with a 100-location Pilates customer whose head of ops used to be the funnel for her whole team’s questions. Once she pointed her field team to Avery, they went nuts in the best way, they didn’t realize they could get answers instantly instead of paging HQ. So keep using it, and if it doesn’t give you the right answer, there’s an escalate-to-human button and we’ll get back to you, hopefully same day.
Danny: That’s what shipped. Now let’s pull back the curtain on what’s coming, because a lot of it comes directly from conversations with people on this call, folks like Greg at Dynamic Fitness, some of the B/SPOKE team, and others on our product calls.
Training is what we’re calling our lightweight LMS, and it’s in active development. We have a few customers using it in alpha, building it with us as they go, and there’s a slide later for anyone who wants to join that group. This is a big one for Q3.
For those storing training in Google Drive, Notion, or spreadsheets with checklists, this is where you’ll build courses, quizzes, and lessons. We think of knowledge in two pieces: enabling and onboarding new staff (courses, quizzes, checklists) and ongoing on-the-go resources (how do I turn on the new sound system). The Resource Hub, which is getting an overhaul this year, will handle on-the-go resources, and Training handles the structured learning. We have two customers building with us now, we want more beta testers, and the plan is to go live at the end of Q3.
We want you involved in the process. Some of you have already clicked “interested” on the Training Hub on our website. If you need to enable and train your staff with courses, quizzes, and step-by-step playbooks, and you’re open to being an alpha or beta tester, we want to hear from you. We’ll also email those who’ve already expressed interest.
We’re building the ability to set daily and weekly hour limits by role and employee type, configured to your state’s requirements. We’re not legal experts or labor-law consultants, so the rules are up to you. You’ll get real-time alerts when someone is crossing a threshold, even before you approve a sub request. This is big in states like California and New York, with rules around teaching seven days in a row or exceeding certain hours in a trailing seven-day window. Instead of finding out retroactively that you’re out of compliance, you’ll know up front, before you approve someone into a block of classes they shouldn’t take.
This is partly new and partly a redesign. We’re splitting Chat and Posts into two distinct experiences. Chat will feel more like Slack inside the web and mobile app. Posts will have its own inbox for formal communication, with the functionality improving based on your feedback.
Here’s the origin story: after we tackled subbing, the big ask was, “I send mass emails and WhatsApps to my team about policy updates, can you build something where I can send mass communication, not get flooded with replies, and know they actually read it and complied?” That’s how Posts was born. Then came, “we’re still doing real-time communication in iMessage and WhatsApp, can you build a chat capability?” That’s Chat. We originally combined the two, and now we’re splitting them into their own distinct experiences.
Another one that’s been on Danielle’s and my list for a long time. You can already customize your subbing policies. This takes it further: define who’s permanent staff versus part-time or sub-only, with specific escalation windows. Today our system treats 24 hours as urgent across the board, but some of you consider seven days urgent, or three days, or two hours. Subbing Tiers will give you more control over how requests escalate through groups.
On the topic of emergencies and subbing: today we define 24 hours as urgent. You’ll be able to control that, down to approval type, who gets notified, and how fast, all based on your own definition of urgent and emergency.
Some of these are Q3, some Q4, but all of it is 2026. As founder, in partnership with our product and engineering team, I’m committing to that.
For those using the Resource Hub, it’s getting a full revamp as part of the broader training and knowledge center. It’ll have a new UI and embedded live docs, so you can connect a living Google Drive document instead of downloading and re-uploading it, plus other new capabilities. Again, two experiences: on-the-go resources for “I need help right now,” and the Training LMS for courses, quizzes, and structured onboarding.
Danny: To set the stage on how you access all of this: all customers who signed up since Q4 of last year are on our new plans and packaging, which we introduced in preparation for the new capabilities we’ve been building.
So what about customers from before Q4 2025? Don’t stress, this isn’t happening overnight. It’s a two-to-three-year process of moving people onto the right plan for them.
The plans map to specific jobs to be done. Core is what everyone originally signed up for, centered on class coverage and continuity, the core subbing use case. Flow is closest to our old legacy Pro plan, adding communication, resources, staff documentation, and certification collection. Elevate gives operators the tools to manage and run their entire team in one place, not just instructors, the whole facility. Some multi-location health clubs have put all their departments into NetGym on Elevate because of shift scheduling, time clock, e-signatures, and the advanced tools we’re building. Most of the newest features live on Elevate.
These plans are public on our website. For long-time customers on legacy plans, don’t worry, migration will take time, and many are already choosing to upgrade to Elevate as they broaden NetGym across their teams. As we keep solving more problems, new plans and pricing will naturally follow.
Danny: A reminder: you can find all these updates in the changelog and help articles, plus blogs on how to use NetGym in real business situations.
One thing worth calling out. We moved our help center out of the little chat bubble in the bottom right. Now, in the left-hand navigation, there’s a Help button near your name at the bottom. Open it and you can browse the help center, ask a question, or start a conversation with Avery. That same 100-location customer I mentioned pointed her area and studio managers to it, and suddenly they were getting answers in real time.
Some of you still email me personally. I’m working on SOPs so my EA routes those to the right people, and you’ve probably seen my out-of-office pointing you here. As we scale, we want questions funneled to the help center where they belong.
Danny: We’ve got Live Product Training on July 15, and we’ll do more of these now that Helen is on board, she came from five years at Mariana Tek doing a similar role. And we have a Leadership & Ops Roundtable hosted by Jess, who came from the boutique fitness world. Those roundtables are less about NetGym and more about the day-to-day of operating your business and networking with peers like you.
Danny: Q2 in a nutshell, and in 35 minutes. Usually my wife runs these. If you want to talk through making the most of these features or give feedback, email us anytime at vip@netgym.com. You’ve got the customer events, and multi-location operators have assigned CSMs. Everything is in the help center in Intercom to enable and train you, and if something’s missing, we’re constantly analyzing customer conversations so we can optimize it. The more you use Avery and search the knowledge articles, the more it helps us improve it.
I’m going to do a self mic-drop here. Danielle, I subbed for you.
Jess: That was fantastic, Danny. If anyone has questions we missed, resurface them in the chat. As soon as I get the recording processed, I’ll send it out by email along with the questions that came up and all the links that were shared.
Danny: One more way to get alerts: Jess posts our feature launches on Instagram, @thenetgym. LinkedIn is coming soon, and yes, we’ll do baby pics too.
Jess: Follow along for product updates and some dad jokes and memes. Register for Live Product Training with Helen next week if you want to go deeper on product, and register for the Leadership & Ops Roundtable with me in two weeks if you want to talk through leadership challenges, because managing people is no small feat. Thanks so much for spending part of your July afternoon with us. Happy fitnessing, and we’ll see you soon.
Danny: Bye everyone.
Yes, it’s coming this year.
Yes. We’re planning to store pay rates on user profiles to automatically calculates hours worked from shift data and generate expected and actual payroll reports and without needing to export.
Not in the works yet, but it’s a great idea that we’ll discuss internally.
It’s been raised by several customers and we’ve added it to the upvote in Canny. No exact roadmap ETA yet, but it’s on our radar.
April 7, 2026
Full Class Schedule
Availability for Shifts
Shift Coverage
Time Clock
E-Signatures
Shift Crew
Homepage
Tasks
Training
Labor Compliance Alerts
Time Off
Presented by Lindsay Thomason and Jess LaChance
For integrated accounts, NetGym can now pull in your permanent class schedule and overlay it directly onto your shift schedule. You can toggle between shifts only, classes only, or both simultaneously. Day, week, and month views are available, and you can group by team or location.
Color coding for sub requests: yellow = open, blue = pending, green = approved.
Available on all plans for integrated accounts — reach out to have it turned on.
Staff can now set availability the same way instructors always have. From their profile, there are two tabs: Subbing (when I want to be invited to sub) and Permanent (my standard weekly availability).
Availability surfaces in the schedule — managers can toggle on “show unavailable” to see who’s blocked, and it also appears in the assignee field when scheduling.
How to set it up:
Multi-location tip: For more than ~3 locations, use “Group By Location” on the left to see schedules row by row rather than toggling in and out of each location.
Already live from Q4, but mobile got a refresh. About 75% of instructors and front desk staff use mobile, so coverage requests can now be fully managed or submitted from the app.
Pro tip: Go to Team Schedule → gear icon → Shift Policies. Approval type for shifts is independent from classes, so you can set front desk coverage to auto-approval while keeping instructor coverage on manager approval. You can also configure whether a reason is required, whether personal invites are allowed, and notice windows.
Three (technically four) reports, each with a distinct job:
Found next to the gear icon on the team schedule (table icon). Select a date range to see draft and published shifts broken down by team and location. Use this while scheduling to forecast hours and stay on budget.
Use case: If managers are picking up front desk shifts, this report will flag it before it blows your payroll budget.
Shows scheduled vs. actual hours worked, grouped by location, team, and user. Use this after scheduling and during payroll. Export gives you a full detail tab plus separate tabs by location, team, and user. Uploadable to your payroll provider.
Hours now display with decimals (to the hundredth place) — this fix may not be fully live yet; Lindsay will follow up with anyone impacted.
To access: Insights → Shifts → Time Tracking
Row-by-row audit trail of every shift. Flags for: didn’t clock in, didn’t clock out, clocked out late (verify the time). Export matches what you see on screen.
Pro tip: Enable geofencing so staff can’t clock in from the subway.
Granular view of all time clock activity. Shows type (scheduled vs. unscheduled), clock-in, clock-out, and total hours. Useful if you’re tracking admin time or instructor time outside of shift scheduling.
Note: All reporting is desktop only.
If your BMS already handles time clocking, no action needed. If you want to enable it in NetGym:
Configurable rules: how early staff can clock in, how long before flagging a missed clock-out, and geofencing (default 100m radius — adjust based on your location type).
Staff can be assigned document categories and upload their own. New this quarter: you can now include a PDF for staff to review, require a signature and/or acknowledgment, and optionally route through a manager approval flow.
If manager approval is on: staff signs → pending review → manager approves or sends back. If not required: signed → submitted, done.
Bye-bye, DocuSign.
Coming soon: Ability to require manager review of externally uploaded documents (e.g., first aid certs with expiration dates) — Lindsay is confirming and will follow up.
Optional and configurable. When staff view their shift, they can also see who else is working at that location — role and time — including instructors pulled from the permanent schedule.
Staff can create a group chat directly from that shift view, keeping communication in NetGym instead of scattered texts.
Coming in Q2: A setting to always include the manager in Shift Crew chats for visibility without micromanaging.
Coming in Q2: Ability to see staff at nearby locations (within a set radius), so teams can quickly coordinate when clients show up at the wrong studio.
Launching soon on web and mobile. Customized by role.
Manager view includes:
Staff/instructor view: similar but role-appropriate.
One feature, two use cases:
Team Tasks — A consolidated project and task management tool (think Asana, Notion, ClickUp) built into NetGym. List, board, and calendar views. Customizable statuses (e.g., add an “In Review” step). Tracks overdue and approaching due dates.
Staff Requests — Staff submit issues or requests to management (maintenance, retail restocking, etc.) through customizable categories. No more sticky notes or texts.
Coming later in Q2/Q3: Recurring tasks and tasks attached to shift templates (e.g., opening/closing checklists auto-assigned to whoever picks up the shift).
Not yet, but being explored: Converting a chat message directly into a task.
Build structured training manuals inside NetGym — step-by-step modules with quizzes, assignable to staff. Replaces scattered docs, verbal walkthroughs, or nothing at all.
Use cases: instructor training, sales training, first-timer protocols, employee handbook, compliance training.
Assignments surface on staff homepages and trigger notifications. Mobile-friendly.
Set daily/weekly hour limits by team and state. NetGym will pre-populate based on available labor law documentation, with room to customize.
Real-time warnings when scheduling someone who’s approaching max hours or about to hit overtime. Meal break tracking coming as well. Especially useful for multi-location, multi-state operators.
A dedicated place to track time-off requests (vs. ongoing unavailability).
How it fits together:
Yes — go to Insights → Shifts → Time Tracking, set your date range, and it’ll show total hours per user down to the decimal.
Not currently live but likely a quick add as a manager approval toggle. More information coming soon…
Not yet, but it’s on the roadmap. The team is looking at deeper chat integrations in Q2, including linking sub-requests and tasks within chat.
Later in Q2/Q3, recurring tasks will be attachable to shift templates so the checklist auto-populates every time someone opens that shift.
Yes — if staff have their subbing availability set, NetGym will default to only showing available people when sending coverage requests. Unavailable people can still be invited manually.
January 7, 2026
Danielle: For quick intros: you likely already know my co-host — the one and only Danny Orlick, my partner in life and business, and the CEO and founder of NetGym. I call him the mad scientist of the operation. He also answers my 11am Slack messages while we’re at dinner with our two girls.
Danielle: You probably know many of the others on the team who are here to help manage chat and answer questions: Lindsay (Head of Product), Meg (Onboarding / Customer Success), Alexa (Account Executive), Andrew (Head of Engineering), Gaurav (Support Manager), Athena (Product Designer), and Jessica (Head of Marketing — and the person who deserves credit for this deck).
Danielle: And newest to the team: our newest Customer Success Managers, Kyle and Sarah. You’ve probably seen emails from them — shameless plug to reply. Danny and I have invested in CS because your success matters. They’re here to help you get real value out of NetGym and stay in the loop as new features roll out.
Danielle: We keep hearing: “I didn’t know NetGym could do that,” or “I didn’t know NetGym could replace this tool.” So our goal is awareness and adoption — and if you don’t see a feature I’m reviewing or aren’t sure how to use something, drop a note in chat and we’ll follow up.
Danielle: January is such a unique moment in the year for fitness. It’s busy — but it’s also the best reset point you get all year. New schedules, fresh expectations, teams are energized — and there’s openness to doing things better. This is when small operational improvements can compound all year long. So let’s capitalize on January for Staff Ops.
Danielle: Here’s what we’ll cover:
Danielle: In Q4 we released a new navigation. As NetGym grows, clarity becomes non-negotiable. We’ve added powerful functionality over the past year and needed a navigation that stays intuitive and scales with how you use us.
Danielle: Calendar syncing is one of those features that quietly saves you a ton of stress — and now it has two big improvements. First, if you have “My Schedule” on, syncing pulls through classes, sub shifts, and your full permanent schedule. If the schedule changes, your device calendar events automatically update.
Danielle: Second: front desk staff, managers, and anyone using desktop/web can now sync calendars from web too. Bottom line: fewer missed shifts, fewer late arrivals, fewer “I didn’t realize I was scheduled” headaches.
Danielle: Other improvements:
Danielle: Quick exercise — drop the wildest sub-request reason you’ve ever heard in chat.
Danielle: We introduced color-coded shifts to reduce mental load and help you instantly understand which team you’re looking at — especially when managing multiple roles and locations. You can change colors in Settings (web) → Teams. Fun fact: pink has been the most popular color so far.
Danielle: And if you’re thinking “Teams — what are you talking about?” Teams setup is often forgotten, but it’s a powerful way to organize staff by function: front desk, instructors, managers, sales, ops. It streamlines communication, improves targeting for announcements and resources, and creates more relevant experiences across NetGym.
Danielle: Teams is also step one for shift scheduling — you can’t use shift scheduling until Teams is set up. If you’ve been using Teams, drop the dancing ladies emoji. If you need help, drop a question mark.
Danielle: We also introduced a View All Shifts permission so staff/instructors can see the full shift schedule without edit access. It reduces “who’s working?” questions, improves coordination, gives more context, and helps staff swap/pick up shifts faster. This also sets the stage for Shift Crew visibility.
Danielle: Now onto the biggest feature we released last year — shift management. I’m going to pass this to Danny.
Danny: Thanks, Dan — and thanks everyone for joining. Many of the Q4 features were building toward shift scheduling, which is now live on web and mobile. For many teams it replaces spreadsheets, Google Calendar, text threads, and generic shift tools. Instead of front desk scheduling living elsewhere, it can live in NetGym — where your instructors already are — so adoption is easier and everyone operates from one source of truth.
Danny: Drop a calendar icon if you’re already using shift scheduling, and a high five / raised hand if you want to use it. If you want to start a trial, go to your account and click Shift Schedule on the left navigation — you can turn it on right now from the pop-up.
Danny: We’ve launched new pricing plans and packages because the team has grown — we’re no longer just Danielle and Danny — and we’re continuing to invest in the platform.
Danny: For ClubReady customers: we’re going to pull the entire schedule into NetGym first, and then we’ll expand to other systems (Mindbody, Mariana Tek, etc.) so you can see the full schedule in one view. NetGym becomes the source of truth for shift schedule and front desk shifts, and your underlying scheduling system feeds the class schedule view.
Danny: Big launch last week: shift coverage. End-to-end is available on web, and we’re about a week away from wrapping up full end-to-end coverage on mobile — including responding and getting approvals inside the mobile app. This removes back-and-forth messages and keeps coverage workflows in one place.
Danny: Time clock: accuracy without micromanagement. We heard from beta customers that they already have clock-in systems — but a lot of customers still use NetGym time clock because of geofencing and rule enforcement. Some people clock in early from home in other systems; geofencing can help prevent that. It’s optional, but it’s there if you need it.
Danny: Labor summary: see shifts and hours across date ranges without exporting spreadsheets. Next steps this year include cost/budgeting and forecasting so you can estimate spend.
Danny: Shift Crew: staff can see who they’re working with around the same time/location right from My Schedule. Today it’s focused on front desk shifts in NetGym scheduling; as we integrate full class schedules, you’ll also see overlapping instructors. With permissions, instructors can also see who’s working front desk. Simple feature, big impact on team connection.
Danny: Danielle, back to you.
Danielle: Outside of shift management, we’re still focused on making NetGym more delightful, personal, and comprehensive. Your staff are people — not just IDs — so we added birthdays and pronouns to profiles to support culture.
Danielle: Managers can now edit team subbing and permanent availability to help during onboarding or when availability needs quick corrections. Go to Staff → Availability to update entries.
Danielle: Account owners/billing owners can now view subscription, invoices, and update payment method via the billing portal. Only the main customer contact can access this — if you don’t get the one-time password, you’re not the billing contact; reach out and we’ll help identify who is.
Danielle: We launched a 2025 year-in-review for end users with subbing stats. Across NetGym: ~81,000 users have access across 3,344 locations, and ~60,000 are active — meaning roughly 20,000 users aren’t using NetGym yet. That’s a goal for 2026: get your entire staff using NetGym so we can be your execution layer.
Danielle: Roadmap themes:
Danielle: We’ll share rollout timing and best practices as features land. Make sure you’re receiving our newsletter and reply to your CSM to get time on the calendar.
Danielle: We support subbing + insights, staff communication, resources + training, shift scheduling + coverage, time tracking, documentation tracking, and compliance. We’re becoming one place — one app — one source of truth.
Danielle: If you’re still using Slack/WhatsApp for comms, Deputy/Sling/WhenIWork for shifts, Google Drive for SOPs/LMS, project tools for tasks — there’s an opportunity to simplify. Take time this month to review tech charges and tell us what you want to streamline.
Danielle: Drop in chat how many tools your staff uses daily.
Danny: We’re going to call an audible given time. I’ll record a short four-minute video on best practices and point you to newsletters/blogs Jessica is publishing. Find us on Instagram too — Jess and Lindsay are sharing updates there. Danielle, let’s wrap it up and I’ll send the video afterward.
Danielle: We had 10 more minutes but people are dropping — so I’ll keep this brief. We’ll share resources: onboarding new instructors and setting clear sub-policies. We’ll also share the changelog (with roadmap and product requests) and help articles — including a shift management collection.
Danielle: We also have January events: live product training with Meg, and a Leadership & Ops Roundtable hosted by Jessica (peer-driven, not product training). Come ready to share what’s working and talk through real challenges.
Danielle: Let’s make NetGym your execution layer in 2026 — eliminate operational chaos, empower your team, and scale with clarity and confidence. Thank you for spending this hour with us. Have a happy 2026 — and we’ll see you on the next one.
The current App version is 13.6.17. In the mobile app, scroll down above “Fitness Profile” to see the version number.
Note: It’s not visible on the website, only in the app
You can start a free trial for 30 days through the platform and then reach out to our team to discuss if you would need to increase your tier in order to maintain Shift Management.
You can sync from the app by going to My Schedule → Sync Calendar. The app will sync to the default calendar on your device.
To check/set your default calendar on iOS: Settings → Calendar → Default Calendar
(often defaults to a random iCloud calendar)
Web sync gives more control, but ALL classes (outside of subbed classes) are not fully supported via web sync yet. This is coming later this quarter.
Shift Crew + chat is live BUT currently users only appear if they are scheduled for a shift in NetGym and instructors won’t show unless they’re scheduled as a shift (separate from classes in MT).
This will be updated later this quarter so that instructors teaching classes within a shift time frame also show up in shift crew.
Teaching classes appear only when syncing via the app. Full web support is coming later this quarter
October 8, 2025
Danielle: Hi, everyone. Thanks for joining. Let me introduce to you my new co host crew. Joining me today, some of these faces you have seen before, some of them are new. They are going to help manage your chats and answer your questions. Keep this as engaging as possible as we go along. So first and foremost, we do have Danny Orlick, my partner in life and business and the one and only CEO and founder of NetGym. He, I like to say, is the mad scientist of the operation who answers my 11am slack messages live at the dinner table with our kids.
Danielle: And then we have Lindsay Thomason, our head of product. She is truly the reason all these features don’t just look good on slides today, but actually make your day to day even better. If you’ve ever thought, wow, NetGym really gets me. That’s Lindsay’s work in action. And then we have Meg Mars, our one and only CSM. She is the one making sure new customers don’t just adopt NetGym but actually thrive within it. And if anyone can make onboarding NetGym feel smooth and fun, it’s Meg. Which is why she’s also officially stepping into a new onboarding customer success manager role where her primary focus is going to be getting our customers up and running and seeing value as quickly as possible. Last but certainly not least, we got Jessica LaChance, who recently joined us to head up marketing. Why? And also why you’re seeing a very new fancy deck that is getting presented today. And if her name sounds familiar to you, you might know her from her days at BFS, Boutique Fitness Solutions. And she’s already jumped in full force. She’s leading our rebrand, really helping us bring to life the bigger vision for NetGym, which you’ve probably seen a big push for on LinkedIn and in newsletters and on the website. We’re trying to transform from not just a subbing tool, but as the platform that powers the entire staff experience across the fitness industry. So she’s really taking charge doing that. So with that, we got the A team here, got a lot of good stuff to share, so let’s go ahead and dive in today’s agenda, we’re talking Q3.
So what happened in our product and what’s in our roadmap for the rest of the year? So what happened in our product Q3, which was July to October, in case we’re on different quarterly schedules around here. So we’re going to talk about what we rolled out during that time time frame to make your life easier, whether that’s smarter staff management, tighter controls, or insights that just actually help you get ahead instead of scrambling from behind. And quick disclaimer here. Sorry about my dog. We are at home in my virtual office. If you’re not seeing the updates that I go over in your app or on the website, make sure you refresh your browser. If you’re on your desktop, refresh that browser. I know some of you, which I’m very honored, have NetGym on your desktops permanently at all times and you rarely give it a refresh. So make sure you give it a refresh if you’re not seeing some of these updates. And then for your app, make sure you are on our latest version which is 13, if one of my co hosts can please put that in the chat, I will be forever grateful. First 13 if you’re on the latest app and still still not seeing things, try closing out of the app. So all you got to do is just swipe up. You don’t need to log out, just swipe up and head back in. And I actually don’t know how you close out of an app on an Android. I think it’s very similar, but do that mechanism of just closing it out and heading back in and that is usually how it will work for any new update. We get this question a lot in support on if people are not seeing things, you don’t need to log out, log back in. Just swipe it up and head back in and all your settings are refreshed. Last but not least, if you’re still having trouble, we do have our support team on the line. Feel free to send them a note in the support channel that we have help.com and they will gladly assist you. And yes, I am going to give you a little sneak peek of what’s next. Spoiler alert. It’s called Shift Management. All right, let’s get into it. Q3 was all about empowerment. Easier team management, more flexibility, smarter decisions. Basically helping you run your gym Group X Team studio without feeling like you’re running after your team. So let’s start with what we rolled out. We rolled out teams, staff roles and permissions. We added the ability to organize your users into teams while also adding a new fully customized staff role. You can also now change the names of these roles to better match the titles of your team. So we’re trying to make things a lot more custom for you. Most recently we added the Front Desk Manager and Front Desk Employee roles, which is groundwork for our shift scheduling feature. And then quick disclaimer here for training purposes if you are going to start applying this role or these two roles, especially the Front Desk Employee role. If you’re going to start applying it to your team before we officially roll out the Shift Management feature set, which I know some of you like. Oh, when is that coming? I will get to that later in the presentation. Make sure your account owners because this is the only role that can do this. Check the permissions to ensure that they match what your instructors have been able to do. For example sending and receiving sub requests. Because Spoiler alert they currently are not enabled by default for class sub requests. But when we roll out Shift Management they will be enabled for managing their shifts. So they do in today’s world require a little bit of setup as we are transitioning towards rolling out shift management. And that’s if you’re of course going to start setting people up today, which I know some of you love organization and Marie condoing your Net Gym like me, and I know some of you are going to want to go in there and do it right away. So just remember that. Quick note that I’m pulling in here. Another thing we did is we applied bulk updates across many areas of the app within settings. So specifically within the Settings users page you can select and update multiple users to assign their skills, documentation their teams, their role, their locations. If you of course can add locations all on their profile all at once. I like to say this is basically the equivalent of hitting the clean all equipment button. If you guys had that after class, that’s what we would equate it to in Net Gym. But huge timesaver allows you to just make all these updates really quickly in settings, especially as we’re changing so fast with adding teams, adding roles, adding new ways to organize your user data. It’s. It’s a great way to be able to update things and keep up to date really easily and more efficiently. And a little pro tip as it relates to training too. If you’re going to go ahead and do this today, note that you still need to assign manager location. So if you’re going to bulk assign people to the management role, you of course can do that. But you still need to go in and assign the actual locations that people manage. But overall, this makes obviously managing and updating your staff profiles in Net Gym super easy and faster. All right, quick engagement. You can see the little chat. I know it’s a little small at the bottom of the slide, but question for the group, drop an emoji of your choice in the chat that represents your level of excitement for upcoming shift management feature. Again, this is a fitness class. Let’s go. We want to see the excitement. Yes. Athena, thank you from our team. Love it. Cartwheels all the way, Amanda. All right, you can keep giving me some excitement along the way. Next, keeping your team engaged without spamming them first. We introduced an RSVP capacity on the events post type. This came directly from a customer. We saw the need and we knew that it would be important for all of our other customers. So this is something we included in this last quarter. But this allows you to set attendance caps and see that real time availability. I’m going to give you guys another question. Be honest, how many of you actually read every single notification you get from Net Gym right now. Drop a thumbs up or a thumbs down in the chat. Oh, we got some thumbs up. Maybe now you’re starting to see every notification. Laura, thank you for the honest feedback. Kathy. Yep, got you all right. Exactly. We got some thumbs down. That’s why we added smarter notification settings or what Lindsay and our product designer Athena like to call it our new Toggle farm. So you choose what to send, how and when you got email, push sms, push notifications from your mobile app. That’s what that means. By the way, I know we don’t have we have some non techies in the room, but no more inbox explosions and hopefully no more from your team. Especially how do I turn off the email from Net Gym? And as a manager you have full visibility into the notification settings your team has signed up with within the user form within settings. I’m not showing that on the screen here, but if you head to anyone’s user form in settings you can quickly see what notifications they have signed up for so you know what you’re sending them. Then we have compliance pop ups. So this is your secret weapon for policies and announcements. And it was actually my personal favorite feature release this last quarter. Also came directly from a customer, so no more. I didn’t see it. Now you can make the audience of your post acknowledge RSVP and respond. Make sure that they’ve seen it to key posts and make it front and center when they log into the app. So they cannot go anywhere outside of the app until they have seen or done the response type required for this type of post. And that is obviously because sometimes you need staff to actually read that update or policy before moving on to the next thing. Who would have thought? All right, so like I said before, visibility was a big theme. So we rolled out an activity timeline for every single sub request. This is on the website. You can see the full history of a request. So no more guessing or needing to come to us to pull these audits on, on who and when the sub request was approved, reopen, declined, took the class back, gave it back to the sub. You get the picture. It’s now fully visible as an audit trail for you on every single sub request. Again on the website only we added cancellation reporting enhancements. Fancy word for saying we added more reasons for why you cancel classes or sub requests rather. But you can track reasons like whether and or facilities maintenance and then you can see this data straight in your insights exports. Moving on to more data since I know how much everyone loves their reporting and spreadsheets in this room. So let’s make this fun. Another engagement point for everyone. Type in the chat. What is the one metric you wish you had at your fingertips? I’m going to pause one metric you wish you had at your finger tips that you can pull. Are we awake? Thank you, Laura for being the first. I know it’s tough. Sub outrate recorder. Amanda, got your back. All right, anyone else, Keep in mind your guys’s feedback. Your chats help us build road map. So if you want to see something, I highly, highly suggest putting it in our chat. It is taken seriously. All right. Lucky for you, within our insights section on the website, we now have AI Insights chat where you can more easily get answers to all of your reporting questions around the sub data. So every single one of you that popped in the one metric you want to see, hopefully it’s related to sub data because that’s what we have. We don’t have all of your class data, but we do have sub data at your fingertips. So you can literally ask questions like which classes are subbed out most often? What’s the most common reason people submit? What’s the most common day of the week and time people sub out classes? What’s my team’s responsiveness percentage? I can ask Amanda’s question right now into that data and it’ll probably give me a really awesome answer or an answer that you’ve been looking for or calculating within a spreadsheet for, for months. And the beautiful thing about this is it is AI. It answers in plain English so you can take action right away. It’s literally like having that data analyst in your pocket without needing a spreadsheet degree. But I’m Ching. Finally, the overview dashboard +sub in, sub out ratio. This helps you track your if your team is balanced or if burnout might be creeping in. So you’re going to see engagement icons, approval times, notice periods so you can spot problems before they become emergencies. That’s on the overview page within Insights. Quick reminder, Insights is on the website only, not on the web, not on the mobile app. And we have our first resource ready for you to grab. So I now give you permission to take out your phones and take a picture of me. Just kidding. Not take a picture of me, but take a picture of the link. And so this post here, what this link gives you is it’s a post that explains how to use our new sub in and sub out rates to identify burnout amongst your instructor team. So these rates can serve as an early indicator of well being and engagement, we do offer some tips and best practices on how to read this data and we also give you ways to intervene. So we’re not just giving you how to read it, but we’re also giving you helpful tips on what to do about it and how to action on it. And this is built by Jessica. So thank you very much for this fabulous resource. All right, I’m going to wait a few seconds so everyone can grab it. Oh, Jessica put it in the chat. Perfect. All right. On the lighter side, we have we introduced search in chats and channels which is also on mobile where you can now find that one message without scrolling for hours. And another one of my personal favorites that was launched this last quarter was sharing that I’m subbing social templates so your instructors can now flex on Instagram and Facebook when they step into cover. It also doubles as marketing for your studio and helps just get more butts and seats. So go ahead and drop me a fire emoji. Those that are listening, drop me a fire emoji in the chat. If you ever wanted to brag a little, I know that’s my husband Danny on the line when he’s not heat. When you are covering for someone. We all know we have our divas on the line. So let’s see those fires. Yes. Kathy, Ryan, thank you. Last but not least, you can also send polls within the chat feature to collect those easy quick responses and then share the results pretty quickly as well. So these are all our chat new bells and whistles. If you don’t have chat, please talk to us and we’ll help get you set up more resources. All right, so don’t forget we’ve got the full change log, we have help articles and we have those blog guides ready for you anytime. So go ahead and bookmark these links as well to stay in the loop. Get trained up on all of our latest time saving features. David, I’m going to call you out on where do I get trained up and where do where where can I direct my team to get trained up? We have so many resources for the team so feel free to continue to bookmark these articles and these resources and send them to your team so they also feel supported in their net gym journey. And then Jessica will also probably put these in the chat as well in case you guys missed these QR codes and can go back later. More QR codes. Plus here’s our plug for our hands on coaching. If you want more hands on coaching and training because you’re feeling overwhelmed with with everything that I have presented. I know I have a few of those on the call or you are confused on where to go to access or set up these fabulous features. Because I do know that everyone learns differently. Me showing you it in a slide deck is very different than when you actually get back to your computer and play around. Best way to learn is joining our Master Group X call on October 15th. That’s next week with our very own onboarding CSM Meg Mars. She’s taking the lead on these calls. During those calls, that’s where we’re going to go into best practices on how to use each of our latest features with operators just like you. So it also builds our Net Gym community and fun fact. Meg also owns her own Spin Strength and Stretch studio, so she comes with a wealth of ideas and can give you some of that TLC you may need. And again, continue to build that mentorship community within the fitness space. So all upcoming events are right there, all recurring. So hopefully you can find a time we’re going to keep introducing new times. We’re going to play around with the times to accommodate our various countries all over the world. So bear with us as we are still a very small team, but we’re trying to, like I said, play around with where we get the most hits with timing. She is on the east coast over in North Carolina, so obviously she’s going to do what works within her schedule. But we’ll try to get more in there as we as we continue to grow and see the need demand feeds it. All right, here’s where it gets fun. Our head of product, Lindsay Thomason, she’s going to do a live walkthrough of this sneak peek. Shift Management is about to hit Net Gym scheduling so I say Najm Shift Management is about to hit Net Gym. This includes scheduling coverage, reporting time clock with geofencing tasks, time off. Did I say enough features for you to be super excited about this feature? Let’s make this interactive. Who here currently uses a Google sheet or a text chain or an email thread to manage your front desk shifts? If so, so drop a you can see the little emoji down there. Drop a sad face in the chat for us.
Speaker 2 Little extra incentive. You might be chosen early if that’s you.
Speaker 1 That’s right. We’re we’re searching for beta testers now. So if you want early access, send us the love. My chat is on this screen, which is why I look on the screen. By the way, I’m keeping tabs on who’s chatting with us. We got three and there’s quite a few people in this room, so let’s get more. Thanks, Ryan. All right, so this feature is literally designed to kill those spreadsheets. By Q1, you’ll have reporting and full manager visibility and got my animation there. On that note, before I spill more beans and trip over my words and spill more things I’m not allowed to. Lindsay, take it away. I’m gonna give you share rights here. Oh.
Speaker 2 Give me a sec to switch all my screens.
Speaker 1 Oh, do you want me to share?
Speaker 2 You’re fine. Okay, I got it. Just doing the fun like Dosi do. All right, all right, here’s what she looks like. I’m gonna start with a couple of quick videos that touch on the onboarding experience. So how we kind of hold your hand and getting set up really easily and quickly into using shift management and NetJam, then what it looks like from the mobile app, and then finally what it looks like just to manage your schedule on a day to day basis. We’ll take a deeper dive into each feature, peek at the roadmap of Shift Management and what some of those features look like, and then I’ll turn it back over to Danielle for the broader roadmap. So without further ado, and if there’s any questions or there’s something we want to dive deeper into, bring the chat over here. I’m happy to share my screen and actually poke around in Shift management as well. So if my team can flag that to me if that comes in, that’d be great. So here’s what mobile looks like, but let’s see it in action. So I’ll kind of lightly voice over this as we go. So we help you start to get set up by pushing you into shift templates. You can think of these as your regular blocks. So whether that’s your weekday morning shift, your weekend shift, and then get those right away easily added to your schedule. So you’re not just starting on a blank screen. So you can go in there and assign it, set the end date, learn how to use tele for me because it’s bouncing around all the time and then save that shift and you can see that it updates to be for Wednesday atoms and then I’m going to publish it. So recurring shifts can recurrent for as long as you want them to and you can publish kind of whenever you are ready. So whether you want them to recur through the end of the year and you’re just publishing week over week, month over month, totally under Your control. And so let’s see what that looks like once they’re published from a moogle perspective. So I can click in here, see the details, see my shift crew who’s working with me, quickly find cover so I can release that shift. I can find a swap if I want to. I can clock in. You can see I’m within the geo fence here. I can message my shift crew either at just my location, where I’m working or all locations, which quickly creates that one off group chat. So we’re limiting the amount of communication that’s happening outside of NetJam and keeping it really focused and easy to dive into. You know, hey, did Danielle go to the wrong studio today? We know clients do that all the time or just any questions that your staff working within that block might have for each other and then finally managing the schedule. So before I click start, we’ll get into. We made a small update to teams which allows you to specify which features they have access to. So for this one we’ve just added shift scheduling. So you can really fine tune. My sales associates and my managers are going to be scheduled for shifts, but my instructors aren’t. So I don’t want my instructor team necessarily cluttering my shift schedule. So we will get into that. So you can see here, like I said, I’ve not set it for the instructors, but I’ve set it for the sales associates and the managers, which means those are the ones that are showing up down the left there. So I have a bunch set up here. This is an open shift that I’m going to go in and assign, think to myself and then save that draft for this and future shift. It’s very Google Calendary. So everything you know and love from that you will see in our shift management. It’s lots of different views, day, week, month, group by team, assignee, no group, drag and drop. Have everything you would expect to be able to interact with it. And I can go ahead and publish and notify everyone. So now you can see all those shifts that were previously grayed out because I only published this week. And so now the future weeks are still grayed out, still there. I’m not gonna have to recreate them. And when I’m ready to publish, I can. All right, so touched on time clock briefly. So our time clock is going to work in two different ways. So we have the concept of scheduled time clock. So that’s obviously for a shift you can require, not require, you can set, you know, how far before a shift someone can clock in for how far after a shift, if they haven’t clocked out, will be flagged for the manager. And then how far the radius is around the studio or gym that you allow them to clock in from. So they’re not clocking in from home and then driving to the studio and getting there, but make sure they’re actually at work when they’re clocking in. And then we also have the concept of unscheduled time clock. So if you want your instructors or, you know, social media people, any like admin work, anything that’s not tied to a shift, you can also turn that on to allow staff to track time. And so you can still download those reports for payroll and upload that into your system and track that the same way that you’re doing the scheduled shifts. Here’s what that reporting looks like. So whether you here have clock ins that are associated with the shift and you can see I’m on the shift, I think I can click yeah. And I can see what my scheduled hours were versus my actual hours. And then we also have some shifts here that are unscheduled. And so I don’t have any scheduled hours, but I do have my actual hours. And then some of those call outs of, you know, Harry Styles did not clock in or out. So as a manager, I could go in here and edit that directly and update that for him. And I can also see that time clock activity. So we’re always seeing that timeline log similar to what we have on subbing that we just released, but on time clocks. And then this is that late clock out. So if Zoe, you know, clocked out, if I had set it to say, you know, flag this for me. If she clocks out 30 minutes later than normal, 30 or more, then I would get this and a notification and on my homepage saying, hey, you might want to check this. She either didn’t clock out, she clocked out late. I need to adjust it so you can always have full visibility and control over your reporting. So what does this look like? And I know everyone’s question, when is it coming? I’d love to tell you the surprise is it’s already in some people’s hands. So we already are testing with some beta testers who are giving us some great feedback and we’ll be reaching out to more people over the next week and through the end of October to start getting more and more people onboarded. So but this is the kind of roadmap and like direction that we’re heading. I’ll say that built into Each of this is, as Danielle has mentioned a couple times, we build based on Bethany, I will reach out to you. We build based on your feedback. And so we are building in some time that if we hear a lot about one specific thing and we, you know, need to push out shift tasks and notes, for example, because we’re just getting a ton of feedback, a ton of excitement and we want to go a little deeper in like shift coverage or time clock. We will build in the time to do that. We are building this for you guys for the fitness space and so we want to make sure we get it right. We have all of those, you know, industry specific features that really delight and also help you manage your staff. But broadly speaking, this week we launched just being able to schedule and view shifts and in next couple weeks we will launch time clock. So the unscheduled and schedule that I just mentioned and then next will come shift coverage and subbing. So in our first release managers will be able to swap those people out. Of course this is the flow that you know and love from class subbing. So that self serve ability to request, review and approve, etc. And then we’ll get into shift tasks and notes and then finally into next year we’ll get more into the labor forecasting of it all, time off and improvements to availability, which I have a screen for as well. Okay, so speaking of some of those future features, so shift confirmation, we know that your hourly workers are a little different than your instructors, maybe a little less reliable, maybe a little less accountable. And so you can opt to require shift confirmation so that when you publish a schedule, when they open the app they’ll need to review this. And from here they can either confirm their shifts or quickly select the ones that they already know they’re going to need coverage for. And then coverage wise we’ll introduce two different flows. One where I just release so exactly how it is in class subbing today. So I’m just sending this to one to many people but then also adding swapping. So I know that I already told Danielle I’ll take her Saturday if she takes my Friday. And so being able to quickly facilitate that in app and not need to like both make the sub request at the same time, send it to each other, both accept it, etc we’ve gotten a lot of inspiration from fantasy football so shout out to Athena and her fantasy football teams that have helped with some of this trading and swapping here next shift crew. So like I mentioned when we were looking at the video, you will be able to Toggle on or off the ability to show shift crew. So shift crew is anyone that is going to be in the studio or the gym at the same time as you. So they are arriving between your start and end time of your shift, no matter what the role is there. And then you can also opt to show the crew at other locations within a radius. So here I’ve set 10 miles so that I can see who else is working and then you can turn on or off the ability to create that group message that we saw in the video as well. Then tasks and notes. So tasks. Excited to add this to shifts, but excited to add this more broadly to Net gym. We know that a ticketing system, a task like kind of asana style, like to do, doing, done, just being able to have that one stop view of like everything going on in my studio, everything I’m expecting of my staff and being able to track it. So starting with shift tasks. So you’ll be able to assign tasks and notes either to those templates that we looked at, assign them to recurring shifts, one off shifts. So fully flexible. So you as management can see exactly kind of how they’re keeping track. And as the staff, they can see it front and center. So they know what to do, know what they’re responsible for and you can hold them accountable to it before, during and after their shift. Sorry, if you hear my dog snoring, she burst through all noise cancellation. It’s very impressive. And then time off and availability, like I mentioned. So this will be, this is rolling out with shift scheduling, but it is for your whole team. So as we move more and more into kind of more HR management stuff, more payroll, being able to submit time off for now, just an other type. But eventually we’ll expand this into your paid time off, your unpaid time off and be able to set some of those policies. But we’d rather you guys have the visibility than nothing. And so separate from availability, which is like my regular weekly time, I’m able to say, you know, I’m taking vacation, I have a day job conflict. If I have a family emergency and be able to see that, and then management can come in here and mark that they’ve seen it so that your staff knows, you know, it’s been acknowledged or if there needs to be a conversation about, you’re my Saturday front desk person, you can’t take off every Saturday for the next six months. Just bringing as much visibility and management as possible to you guys and then a little refresh to our availability. So bringing this to a calendar view, making it location specific, which I know has been an ask from quite a few of you. So I can more easily just drag and say I’m available on a permanent basis, you know, from nine to five, but I’m open to cover on either side of this. And this will feed into that shift schedule that we looked at. You’ll be able to see that as you’re approving people, as you’re scheduling people, if they’re actually available at that time. We’ll build this into the onboarding flow so that as you’re syncing people over from your BMS and you already know that they’re your Tuesday morning person, you can put that in directly from here and keep that on their profile. We’ll also be adding different guardrails. Like you’re only able to update your permanent availability between like the 1st and the 5th of every month or once a quarter kind of whatever your policy is that people aren’t just going in here and like changing the agreement that you had all willy nilly. So we hope this is a great improvement to an already great feature that we have right now, but makes it even more flexible for the front desk crew. That’s all I got. There are so many questions. I honestly gave up on keeping track, but I will get to them and I assume the team is following up as needed. Anything, Danielle, that should touch on live.
Speaker 1 I think you nailed it. And yes, there are some questions, but I think we got them all. But you may want to keep us honest and just review them just in case.
Speaker 2 I’ll take it.
Speaker 1 All right, I’m going to take back controls here and talk about the rest of our roadmap. All right. For the next few quarters we do have a packed roadmap and yes, that means Lindsay and Athena and our engineering team. They’re basically living on caffeine and your customer feedback calls, but all with the goal of making your day to day that much smoother. As I introduced in the beginning and first up, what we have going on for this next quarter. So in Q4 is integrations. We are expanding to different scheduling partners like Walla Kite Club, Automation, Excerpt and glowfox. So that is our priority for this quarter. And then next a big glow up for our resource hub. I know some of you use it and you have given us your improvement suggestions. We’re all ears. We know it needs some work so we are revamping it. You’ll still store and organize files in folders, but soon you’re also going to be able to add live resources and embed external ones so you’ll be able to create your docs directly within that area. So think less file graveyard, more like a living library where you can actually action within it and then yes, sharing will also be painless. That is the goal. Then comes the addition of a home page. So imagine a world where you log in and you instantly see your announcements, your chats, your important docs, important sub requests, your clock in and any action items you need to take for that day. So we’re envisioning a command center that you’ve always wanted where you can just see the most important stuff, get all the noise out of the way and then move on with your day. So quick chat for you guys, engagement point. And Jimbo, I fully expect you to be in this one because I saw you lifting weights about 20 minutes ago and I thoroughly enjoyed that. You are my hero. But I will expect a chat from you here. What do you want most front and center on your homepage? So this could be announcements, this could be digital bulletin board things that you have pinned. Give us some data here. What do you want to see on your homepage? The command center. So go ahead and enter some of those chats in. We’re also adding more compliance policies right into the tool. So that means things like automatic warnings if someone violates a maximum number of hours before taking a meal break or logs too many consecutive hours before overtime kicks in. Because I know nothing says excitement like labor laws. I do live in California so we do have a lot of those. But luckily if Net Gym handles it, you don’t have to. That is the plan. And then in Q1 we are focused on an LMS training hub and ticketing functionality. You already can see the bones of our training hub if you’ve gone to our Knowledge center on the website. It includes the new Net Gym Manager Hit University. It is a manual where you can go through step by step to see all of the Net Gym training and how to get started within Net Gym. If you are a manager and up. So that includes the manager role, regional admin, admin account owner roles. You can see that training and get a feel for what our LMS like feature will be like for you next year. Next we got instructor profiles that track performance so your reviews are hopefully more seamless. Then we’re also going to be taking a stab at separating the chats from the posts. We know it’s umbrella within one little messaging area today, but we know that that causes updates to get buried pretty fast and then yes, we are even Going to add a base layer of payroll. So I’m going to do a quick check here on the payroll piece. Who here would use payroll inside of Net Gem? You can drop a yes or a nope in the chat. Just curious where that is landing with people if I still have you on the line. I know we’re running out of time, so I’m trying to speed this up in Q2 and this is all we’re going out to in 2026. We’re going to keep leveling up. Reviews are going to tie directly into instructor profiles, giving you all performance data in one place. This is really again embarking on our vision to be that staff experience tool, giving you all the data behind your staff outside of your scheduling system, of course. We’re going to have a self serve subscription portal so you can add and remove your locations. Hopefully less removing, more adding. And you can see your invoices without needing to email us. I know some of you email us to see those and we only have the one billing contact and it gets a little convoluted. So we’re going to add that billing portal for you and for all of you who are growing like crazy just like us, we’re going to introduce a new and better onboarding wizard to make training new staff on Net Gym that much easier. It’ll be much more self serve. So we got integrations, we got docs, we got a homepage, we have compliance, we have payroll, we have reviews, we have, we have self serve, we have onboarding. We basically we have built. We are building this staff experience experience tool that you’ve been asking for and been needing in the industry. So I’m going to do a quick poll right now if I can find my zoom. What I want you to do is based, based on the roadmap items that I shared. What are you most excited for? You’re going to rank them from 1 to 5. 5. I need this ASAP. One nice to have, but I can wait. I can live without it. So I’m going to launch this poll and I swear I got the one to five correct this time. Had to train myself on that one. So go ahead and give us your answers here. We looked at this last time and we actually changed some road map items around because of it. Everyone see the poll? Cool. You still have people on the line. There we go. Give me one minute. It Instructor performance reviews coming out on top. Knowledge center coming out on top. Intent. Wink wink to Lindsay. No.
Speaker 2 I’m shocked.
Speaker 1 Yep, Instructor performance and evaluation is our top number five. All right, 15 more seconds and we’re going to end this poll and wrap this up. Shift Management and instructor performance reviews are neck and neck and instruct and Shift management just took the lead. It’s like a horse race going on here. Okay, I’m going to go ahead and end the poll. Last call to put in your request and we’re going to shut it down in 3, 2, 1. All right, thanks everyone. Everyone back to my screen can see it. All right.
Speaker 2 All right.
Speaker 1 Okay, so we’re gonna wrap it up. And just so you don’t think I’m making this all up, here’s what Joella had to say. She’s from eos. Netum is the best leadership decision I’ve ever made. Best ROI you’ll ever get. So when your EVP of group fitness of 125 locations, call something the best ROI ever. We had to frame it. We’re proud of everything that we’re doing here at Net Gym and we truly hope you find it to be useful in your day to day as well. So that’s Q3 in a nutshell. More control, smarter insights, easier communication, hopefully a whole lot less chaos and babysitting your team. If you want to talk through how to make the most of these features, join our group calls, Give us feedback, email us. Email me anytime. Vap.com Like I said, join those group calls coming up. And thanks for spending time with me and my Net Gym family. I hope these updates help you, your team, you breathe a little bit easier and have a little bit more fun owning a business. All right, everyone, we’ll talk to you on the next webinar. Bye bye. Kyle and Sarah, thanks for joining. Let’s go. Thanks, Jim.
Yes but each post type has the option to “require pop up”! Here is the changelog with more deets! https://netgym.canny.io/changelog/require-app-pop-up-for-posts
We’ll be adding this to insights in the future, but for now we added a column for “cancel reason” when exporting All Requests! So you can filter the date range + status, export, then filter for “couldn’t find sub”
Yes, the shifts are different than sub requests for classes so there will be a different report for it. Since shift management isn’t released yet, you won’t see it until its released.
They will not sync so we suggest picking one clock in tool, whichever works better for you, and sticking with it!
Yes definitely – you can use teams!
Ex: will they be required to fill out the time off request before opening hours?
That will be a setting in your control that you can decide the requirement!
Ex: someone is gone Dec 1-5 but it only affects their classes Dec 2 and 3. As a manager it’s good to know that person won’t be available to sub any hours for that entire time period…
You can ask them to submit their time off based on your policies. It is in their and your benefit to have them request the entire time they are off as it will reflect on the calendar for your visibility and so they don’t receive coverage requests while they are on their time off.
Yes we’ll be adding the ability for just management to enter this!